Policies | The Littles Oasis

Policies | Disclaimers | Guarantees

By visiting our website or our Hatchery in person and purchasing something from us, you are now engaging in our "Services" and agree to be bound by the following policies, disclaimers, guarantees, contracts, and any additional terms, conditions, or policies referenced herein and/or available by hyperlink. The policies, disclaimers, guarantees and contracts stated below apply to all users of the website including without limitation users who are customers that visit the Hatchery in person or at a Flock Swap.

WEBSITE PRICING

While we have taken every precaution and aspire to ensure pricing and information is accurately represented, we cannot guarantee our website will be free of pricing, description information or typographical errors. Prices are subject to change and may change without notice.

PLACING AN ORDER

Orders can be placed directly on our website. The inventory on the website is updated in real-time. We do allow for special orders to be placed for some of our products like our string art products. Our inventory is immediately reconciled as orders are placed and filled. Shipping and taxes are determined at checkout.

Payment is due in full upon order checkout. The Littles Oasis Hatchery accepts Visa, Mastercard, Discover, American Express, Paypal and a few additional options which are all available upon checkout.

DAY-OLD POULTRY

Live poultry orders will be available for pick up at our headquarters (2027 Country Trails Drive, Clayton, NC 27520) during the first 48 hours after hatch. NO EXCEPTIONS! If you do not pick up your order within the 48-hour period, you forfeit the amount paid for the live poultry due to their perishable nature. Pickup orders must be placed and paid for in advance. We are not able to accept payment at the time of pickup.

STARTER PULLET PICKUP

CANCELLATIONS

As we are dealing with live animals, The Littles Oasis Hatchery is unable to cancel orders within one week of hatch date. We understand that emergencies happen. Should an emergency arise, please contact The Littles Oasis Hatchery as soon as possible. In the rare occasion of excessive cancellations, The Littles Oasis Hatchery reserves the right to request a minimum of a $10.00 order cancellation fee.

CHANGES TO ORDER

Adjustments can be made to your order by contacting The Littles Oasis Hatchery by calling 910.777.3904 or sending an email to thelittlesoasis@gmail.com prior to your being custom made.

CHANGES TO CUSTOM HATCH | INCUBATON ORDER
- Adjustments can be made to your order by contacting The Littles Oasis Hatchery by calling 910.777.3904 or sending an email thelittlesoasis@gmail.com prior to your order going into “process”. In other words, if we have set your eggs in the incubator already, depending on the excessiveness of the changes, The Littles Oasis Hatchery reserves the right to request a minimum of a $10.00 order change fee.
  - COMMON ORDER CHANGES
    - Add or remove chicks from an order.
    - Change your hatch date.
    - Update Customer Contact phone number.
    - Update Customer Contact address.
    - Change your substitution preferences.

POULTRY RETURNS

No Returns allowed. Remember we are dealing with live poultry which are perishable in nature. Additionally, for biosecurity reasons, there are no return options available for any reason. However, we do offer the following policies on orders:

GENDER ACCURACY POLICY

At The Littles Oasis Hatchery, we aim for 100% accuracy when sexing our poultry. Nevertheless, understand that we are dealing with live animals and errors may ensue.

LIVE POULTRY MORTALITY OR MORBIDITY NOT GUARANTEED AFTER PURCHASE

The Littles Oasis Hatchery is unable to refund or replace any poultry after it has left the premises safely. Our pricing is not set up to incur these types of expenses and risk beyond that point. Purchasing live poultry comes with an inherent risk of successfully raising them and is at the sole risk of the customer. Sometimes things go wrong without any real reason that can be determined even when care instructions are followed.*

SUBSTITUTION POLICY

Periodically, a breed may not hatch as well as expected. Those who have placed a custom hatch/incubation order, must let us know in their Hatching | Incubation Contract if they would be willing to accept substitutions and if so, what breeds would be acceptable. If a breed requested on a Customer's custom-hatch | incubation order placed for some reason does not hatch as expected, we will call and email you immediately to notify you. If we are unable to reach you, or you are unwilling to accept substitutions, your custom-hatch | incubation can be filled partially with those breeds that did hatch as expected or rescheduled at our discretion.

A RESERVED HATCH DATE CAN CHANGE - All efforts are given to accurately predict a hatch date for your custom-hatch | incubation order as well as reserving those eggs necessary to fulfill your order. However, this entails predicting the numbers of eggs to be laid in the future in addition to prediction hatchability. Occasionally, although rare we must roll a custom hatch | incubation order to another date is when we have an incubator/hatcher go down or have a problem collecting the necessary number of eggs to fulfill the placed order.

MAREK’S VACCINATION | PRICING

The Marek's vaccination is an optional service that we offer on any poultry. Exposed poultry can become infected with Marek's regardless of whether they have had their vaccination or not. The vaccination itself gives poultry a chance to build a resistance and reduces the instances of symptoms developing. Unfortunately, there is no cure for the disease, but certain breeds are more prone to it than others. The Littles Oasis Hatchery is not responsible for loss or damages due to Marek's Disease even if your poultry was vaccinated. It is solely up to the customer whether they would like to have their poultry vaccinated or not. The cost for vaccinating your poultry is $1.00 a bird.

HATCHING EGGS POLICY

Hatching eggs are collected daily.